TERMS AND CONDITIONS
TERMS AND CONDITIONS OF SALE
1. BACKGROUND
1.1
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.deinspar.com and related pages, (the “Website”). The agreement is concluded between you and Deinspar Ltd, company reg. no. 14900703 (“Deinspar”). Detailed contact information and other information about Deinspar Ltd are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
1.2
The Customer must be minimum 18 years old to order via the Website. In accordance with UK law, Deinspar Ltd does not accept any credit purchases by persons below 18 years of age. Deinspar reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
1.3
Deinspar shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Deinspar is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Deinspar will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Deinspar continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. Deinspar is not responsible for any information by third parties provided for on the Website.
1.4
The Website and all its content is owned by Deinspar or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Deinspar.
2. CONTRACTS AND ORDERS
2.1
In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that they have read the information on personal data and cookies and consents to the use according to Deinspar’s Privacy Policy set forth here.
2.2
A purchase contract is concluded when Deinspar has confirmed your order and you have received the order confirmation by e-mail. Deinspar advises you to keep your order confirmation e-mail, as you will be asked for the information in future dealings with Deinspar customer service. You can cancel your order before it is confirmed by Deinspar. If the order is cancelled, Deinspar will refund any payments the Customer or their pay- or credit card company has made with regard to the order.
3. CUSTOMER INFORMATION ETC.
3.1
When the Customer registers their user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about the processing of personal data is set forth in Deinspar's Privacy Policy.
3.2
The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Deinspar without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.
3.3
If Deinspar suspects that the Customer abuses their user account or their log-in details or otherwise violates the General Conditions, Deinspar is entitled to block the Customer’s access to their user account. Furthermore, Deinspar is entitled to assign new log-in details to the Customer.
4. PRICES, FEES AND PAYMENT
4.1
The prices stated on the Website apply to orders placed on the Website. All prices are presented in Great British Pounds and include VAT. The prices do not include payment and shipping fees, which are given separately.
4.2
The Customer can pay for their purchase in the manner specified on the Website. Read more about our different payment options on the Website here. Deinspar is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by Deinspar. Upon invoicing or partial payment, Deinspar or its partners may obtain a third party credit report. In such a case, you will be informed accordingly. Deinspar reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfilment of the order. Please note that limitations of available payment methods are set forth on the Website.
5. RIGHT OF WITHDRAWAL
At Deinspar we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 14 day return policy so you don't have to worry. Please read this Refund Policy carefully to understand the terms and conditions for a refund.
1. Eligibility for Refunds
1.1 Product Eligibility: To be eligible for a refund, the following conditions must be met:
The product must have been purchased directly from Deinspar.
The product must be unused, in its original condition and returned in its original packaging.
The product must be returned within 14 days from the delivery date.
1.2 Non-refundable items: The following items are non-refundable:
Gift cards or vouchers.
Digital products.
Personalized or customized items.
A return shipping fee will be deducted from your refund to cover shipping.
- EU: 9 EUR
- UK: 8 GBP
- USA: 12 USD
2. Refund Process
2.1 Initiation of Refund: To initiate a refund, you must contact our customer service within the specified refund period. You can reach us via info@deinspar.com . Please include the order number, product details and the reason for your refund request.
2.2 Returning the Product: If your refund request is approved, you will receive instructions on how to return the Product. You will be responsible for the cost of returning the item unless the return is the result of an error on our part.
2.3 Inspection and processing: Once we receive the returned product, we will inspect it to ensure that it meets the eligibility criteria set out in Section 1. If the product is eligible for a refund, we will proceed to process your refund.
2.4 Refund Methods: Refunds will be made using the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take 14 days for the refunded amount to be credited to your account.